>Who can access my safety deposit box?

Access is only granted to the principal account holder and registered people who have been authorised by the principal account holder. A total of 4 people can have access.

>What sort of identification do I need?

You will be asked to provide 100 points of ID when leasing a Safety Deposit Box. To check the required documents that you will need to open an account please click here

>How do I lease a Safety Deposit Box?

Please call us on 0395305701 and our friendly staff will be happy to explain the process, or you can submit an enquiry here contact

>When are you open?

Monday by appointment only. Tuesday to Friday 10am to 5pm (last appointment 4.45pm)

Saturday 10am to 3pm (last appointment 2.45pm)

Sunday closed

>Can I access my Safety Deposit Box outside of hours?

No. Our vault is fitted with time locks, meaning after-hours access is not possible.

>What happens if I lose my keys?

You will be given a pair of identical keys unique to your Safety Deposit Box. For your security Brighton Vault do not keep a copy of your keys. If you happen to lose one key your key deposit of $275 will be forfeited and a new key deposit will need to be paid before a new box and set of keys will be issued. In the event that both keys are lost You will need to make an appointment with us as it will be necessary to organise a locksmith to drill your lock. You must be present when the locksmith drills open your lock. You will be responsible for the cost of the locksmith, the cost of replacing the lock, and will need to pay a new key deposit before a new box and set of keys will be issued. If you have lost one or both of your keys please contact us immediately so that access can be restricted and make an appointment with us here contact

>How secure are my valuables?

Brighton Vault has invested in the most sophisticated physical and electronic security. We are consistently enhancing these systems to ensure protection of your valuables.

>How do I pay for my Safety Deposit Box?

You can elect to go on a monthly, quarterly, half yearly or annual payment schedule via a Direct Debit from your Credit Card. You will be required to fill in a Direct Debit Request form. All customers will receive a notification 1 week prior to the Direct Debit. Alternatively you can pay by cash or credit card for the full amount in advance.

>How do I renew my account?

Brighton Vault clients can select to be on a payment schedule monthly, quarterly, half yearly or annually. This payment schedule will be a Direct Debit from a nominated Credit Card. All customers will receive an email notification 1 month prior to the renewal of their safety deposit box and will be made aware of any changes that apply to their service or payment method.

>how do I cancel my account?

Either party may terminate this Licence by giving at least 10 Business Days’ notice to the other party, provided that the Licensee will remain liable for the remainder of the term. If you wish to cancel at the completion your lease, you must return both keys in person before your lease expiry date.

>what happens if my account is in arrears?

If you have not elected to be on a payment schedule via Direct Debit and you are late in renewing, you will incur a late fee and your access will be restricted until all fees have been paid in full. If your account is in arrears and we are unable to contact you, after 3 months we will terminate your lease. We reserve the right to drill your lock, remove the contents and hold the contents until arrears are paid in full.

>What can I store in my Safety Deposit Box?

Anything of importance to you. This could include passports, titles, wills, insurance documents, photos, jewellery, heirlooms, letters, bullion, money, hard drives, or anything of value. You cannot store perishables, firearms, liquids, drugs or radioactive material.

>Do I have to declare what is in my Safety Deposit Box?

No. Brighton Vault is not privy to the contents of your Safety Deposit Box. You cannot store perishables, firearms, liquids, drugs or radioactive material.

>What happens if I become incapacitated, or in the event of death?

Brighton Vault would encourage customers to nominate a Next of Kin. This can be done by filling out a Next of Kin form when applying.
Whoever informs us of your death should provide a certified copy of the death certificate. Brighton Vault is under no obligation to allow access to the Safety Deposit Box to any person claiming to be the personal representatives, unless such person should present to us;

 A certified copy of the death certificate

 A certified copy of the will

 A valid Grant of Probate or Letters of Administration